Frequently Asked Questions
Answers to common questions about our courses, materials, access, and support.
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How long do I have access to a course?
You receive ongoing access for at least 24 months from purchase. If we ever retire a course, we’ll notify you and offer a comparable replacement.
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Which level should I choose?
Beginner covers knit/purl foundations. Intermediate assumes smooth stitches and introduces charts, cables, or colorwork. Advanced explores complex shaping or multi-technique garments.
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Do I need special materials?
Most classes use widely available needles and yarn. Each course lists recommended weights and notions, plus alternatives you may already own.
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What is your refund policy?
If the course isn’t a good fit, contact us within 14 days and before completing over 25% of the lessons. We’ll help troubleshoot or arrange a refund per policy.
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Are there subtitles and transcripts?
Yes. All video content includes English subtitles and downloadable transcripts for quiet or accessible study.
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How do I get instructor help?
Post questions under lesson threads or email us. Expect a thoughtful response with step-by-step guidance, typically within two business days.
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Can I learn offline?
You can download transcripts and pattern PDFs. Videos require an internet connection; we optimize for low-bandwidth playback where possible.
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What is “Fallows”?
Fallows is your favorites list. Add any course from the catalog to Fallows and return later to enroll or continue research—items are stored in your browser.